Refund policy
RETURN AND REFUND POLICY
Effective Date: July 2026
Thank you for shopping with Pretty Creative Studios. Each item features original artwork and is either handcrafted in-house or produced in small batches by a trusted manufacturer. Because of the custom nature of our products, we maintain the following policy.
Returns or Exchanges:
We do not accept returns or exchanges for change of mind, incorrect selection, or buyer's remorse.
All sales are considered final unless an item arrives damaged, defective, or incorrect.
Damaged, Defective or Incorrect Items:
If your order arrives damaged, defective, incorrect, or missing an item, you must contact us within 14 days of confirmed delivery. To request assistance:
- Carefully inspect all packaging before discarding it.
- Take clear, well-lit photographs showing the issue.
- Email hello@prettycreativestudios.com with your order number and attached photos.
We reserve the right to request additional documentation if necessary.
If approved, we will offer one of the following remedies at our discretion:
- Replacement of the item
- Store credit
- Refund to the original payment method
If a return is required, we will provide instructions. Customers are not responsible for shipping costs associated with verified defective or incorrect items.
Digital Products:
All digital downloads are non-refundable once the file has been accessed or downloaded.
Cancellations:
Orders may be canceled before shipment unless otherwise specified. A cancellation fee equal to the original payment processing cost (2.9% + $0.30) may be deducted to cover non-refundable transaction fees.
Custom orders, preorders, and made-to-order items cannot be canceled once orders have been placed.
Returned to Sender:
If a package is returned due to:
- Incorrect or incomplete shipping address
- Failure to collect the package
- Unpaid customs or import fees
- Address input errors at checkout
The customer is responsible for additional shipping costs to resend the package.
If a package is returned multiple times due to address errors, we reserve the right to cancel the order and issue a refund minus original shipping and processing fees.
Lost or Stolen Packages:
Once an order is marked as shipped and transferred to the postal carrier, risk of loss transfers to the customer.
We are not responsible for:
- Carrier delays
- Lost packages marked as delivered
- Stolen packages
- Customs delays
Customers must contact their local postal service first regarding delivery issues. If your tracking has not updated in 14 days or shows delivered but you have not received your package, please contact us at hello@prettycreativestudios.com and we will do our best to help resolve the situation.